Privacy Policy
StuffonHire including our governing organisation, Chariot Global Solutions Pty Ltd, is committed to protecting your privacy. In the following policy we will outline how, we collect, store, use and disclose your personal information as it relates to the Australian Privacy Principles (APP), General Data Protection Regulation (GDPR) and Privacy Act 1988. Our domain stuffonhire.com.au and any other pages referenced from it shall collectively be referred to as Sites.
1. Information Collected
Personal Information, collected via our website, phone, email or other means Personal information when used in this Privacy Policy has the meaning given to it in the Privacy Act but it generally covers any information that can be used to personally identify you including name, date of birth, phone numbers, street address, email addresses, and possibly financial information, including your credit card, direct debit or PayPal account information. We collect personal information about customers, prospective customers and users of the Sites that is reasonably necessary for, or directly related to, one or more of our functions or activities. If you do not provide us with the information we request, we may not be able to supply you with our products or services.
Your personal information may be processed for the purposes of operatingthe Sites, enabling you access to protected parts of the Sites, providing our products and services, and ensuring the security of our Sites. At the time of collection or as soon as practicable after we collect your personal information, we will either notify you of how you may access this Privacy Policy or provide this Privacy Policy to you. The legal basis for this processing is based on, your consent through your voluntary submission of the personal information and agreeing to the terms of this Policy, the personal information being necessary for the performance of a contract to which you are a party, the carrying out of pre-contractual measures, and/or any other legitimate interests as detailed in this Policy. You may provide us with your financial institution information in order to participate in an offering on our Sites. We may collect this information when you interact with any payment details or forms on the Sites. On the Sites you may have the ability to comment or participate on blogs, discussion forums or other parts of the Sites that allow you to post your comments. We may collect this data on our platform when you choose to comment or participate (“Public Data”). You should be aware that any information you provide in this manner may be made broadly available for others. This Public Data includes information such as your profile information, your time zone, and any information you input. You are responsible for what you make public. Cookies and Other Similar Technologies Subject to our obligations under the Privacy Act, we may use cookies and similar technologies to collect and store personal and non-personal information about how you use our Sites and our offerings. Cookies are files that store information on the device on which you are using or accessing our Sites. Cookies also retain your details and preferences, so you can easily continue your browsing session upon return to our Sites. If you do not want to activate cookies, you can opt out of receiving them by amending the settings of your internet browser, although you may find that some parts of our Sites will consequently have limited functionality and personalisation if you do so. We may collect information about your browsing behaviour, such as the number of times you have visited, the date you visited and the amount of time you spend on our Sites. We may also receive anonymised data via cookies about performance and errors that occur while you use our Sites. We may also log IP addresses to analyse trends, administer the website, track user movements, and gather broad demographic information. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems, and target and improve the quality of our products and services.
Analytics Tools
We use third party analytics tools to, analyse usage trends on our Sites, including the tracking and reporting of Site traffic, ad conversion tracking, traffic analysis and marketing optimisation. Third-party analytics tools collect non-personal information such as the web pages you visit, add-ons, and other analytics data that assists us in improving our products and services. These tools might include, but are not limited to, Google Analytics, Google AdWords conversion tracking, Google Tag Manager, or Facebook Ads conversion tracking. Third-party cookies may be placed on your device by our service providers, for example, to help us understand how our products or services are being used. Third-party cookies may also be placed on your device by our business partners to advertise the service to you elsewhere on the internet. We reserve our rights to modify, add or remove any third-party analytics tools. By using our Sites, you consent to the processing of any non-personal data these tools will collect in the way and for the purposes described above.
2. Personal Information Usage
We collect, store and use your personal information through lawful and fairmeans, so we can perform our business activities and functions. We also hold personal information which we use and/or disclose for purposes other than our primary purposes (“secondary purposes”). You provide your consent to us storing and using your personal information for the following secondary purposes, for internal operations such as record keeping, database management, data analytics or training, to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners, to manage, research and develop our products and services, to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems, to administer competitions, rewards, surveys, or other promotional activities or events sponsored or managed by us or our business partners, to communicate with you, including by email, and/or to verify your identity, investigate any complaints about or submitted by you, or if we have reason to suspect that you are in breach of any of our terms and conditions. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate, under applicable law, which may include laws outside your country of residence, respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence, and to protect our rights, privacy, safety, property, or those of other persons. With your consent, we may collect personal information about you or from your authorised representatives for the purpose of providing you with our services and marketing other services which we consider may be of interest to you or obtaining your feedback.
3. How Personal Information is Collected
We generally collect personal information directly from you when you, share your information with us on our Sites, communicate with us over email, online chat systems, the phone or in person, participate in one of our surveys or competitions, interact with our Sites and advertising, purchase our products or services; and use or access our Sites and have set your internet browser to allow us to use cookies to store information from your browser or device. We may also collect your personal information from third parties, including, service providers, credit reporting bodies, marketing companies, referrals who may have referred you to us, and organisations with whom we have an agreement to share information for marketing purposes. By providing personal information to us, you consent to us collecting, using, disclosing and storing your personal information in accordance with this Policy.
You can choose not to provide us with your personal information. However, this may mean that, we will not be able to provide you with our products or services, or be limited in how we can do so, we will not be able to interact with you, we will not be able to process and open an account for you, and/or we will not be able to properly investigate or resolve any complaint you submit.
By providing us with your personal information and data, you expressly consent and allow for us to provide, sell and commercialise your data to a third party for which we will obtain a benefit, including third-party marketing and affiliate companies.
4. Accessing Personal Information
You may update your personal information via our Sites or by contacting us. We may need to obtain proof of your identity before implementing your request and may refuse to provide you with certain information where permitted or required by law. If we deny you access to your personal information, we will give you reasons for our decision not to provide you with such access to your personal information in accordance with the Privacy Act. Where we offer online account management facilities, customers can use this capability to control aspects of their account, including amending or updating certain personal information.
5. Disclosure and Disposal of Personal Information
Except for the purposes provided in this Privacy Policy, we will not disclose any information that is obtained from you to third parties without your express written permission. We may disclose personal information, and you consent to us disclosing your personal information, to the following parties, our employees, related entities and employees of those entities, our business partners, our professional advisers, dealers and agents, third parties and contractors who provide services to us, including customer enquiries and support services, manufacturing services, shipping and freight services, debt recovery functions, information technology service providers, and marketing and advertising services, payment systems operators, our sponsors or promoters of any competition which we conduct, any third parties authorised by you to receive information held by us, and government, regulatory and law enforcement agencies as required, authorised or permitted by law. We destroy or permanently de-identify personal information which is no longer needed for the purpose for which it was collected unless we are otherwise required or authorised by law to retain the information for a period of time. When you provide your personal information to us, you consent to the disclosure of your information outside of Australia (if applicable) and we will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with Australian privacy law.
6. Data Security
We hold your personal information in electronic form in secure databases owned and operated by our third-party service providers. We manage the security of your personal information by using SSL encryption and other industry standard mechanisms. As per the APP we take reasonable steps to protect the personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. While we take reasonable steps to ensure your personal information is protected from loss, misuse, unauthorised access, modification or disclosure by using measures such as firewalls, data encryption, virus detection methods, and password restricted access, security measures over the internet can never be guaranteed. This means that we cannot guarantee the security of your personal information. In the event of a breach, we will attend to the required reporting arrangements. We cannot accept responsibility for the misuse, loss or unauthorised access to your personal information where the security of information is not within our control. We will not attempt to match de-identified or anonymous data collected through surveys or such online devices as “cookies”, with information identifying an individual, without the consent of the relevant individual. Our Sites may contain links to other websites, apps and social media platforms operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in them. The privacy policies that apply to third-party websites may differ substantially from this Policy, so we encourage you to read those privacy policies before using those websites.
If you are visiting the Sites from outside Australia, please be aware that you are sending personal information to Australia where our servers are located. Such information may then be transferred within Australia or back out of Australia to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your personal information will at all times continue to be governed by this Privacy Policy.
7. Data Breaches
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will take all reasonable steps to contain the suspected or known breach where possible and follow the following process set out in this clause.
We will take immediate steps to limit any further access or distribution where possible. If we have reasonable grounds to suspect that the data breach is likely to result in serious harm to any individuals involved, then we will take all reasonable steps to ensure an assessment is completed within 30 days of the breach or sooner if possible. We will follow the guide published by the Office of the Australian Information Commissioner (if any) in making this assessment. If we reasonably determine that the data breach is not likely to result in serious harm to any individuals involved, or any remedial action we take is successful in making serious harm no longer likely, then no notification or statement will be made.
Where, following an assessment and undertaking remedial action (if any), we still have reasonable grounds to believe serious harm is likely, as soon as practicable, we will provide a statement to each of the individuals whose data was breached or who are at risk. The statement will contain details of the breach and recommendations of the steps each individual should take. We will also provide a copy of the statement to the Office of the Australian Information Commissioner.
8. Changes to this Privacy Policy
When we amend this Privacy Policy in any way, we will make all reasonable efforts to bring those changes to the attention of our visitors and members. An updated version of our Policy will be maintained on our Sites so that you remain aware of our policies. The updated version will become effective on the date it is posted, which will be listed on the page as the new effective date. All personal information, collected both before and after any changes take effect, will be subject to the terms of the revised Policy (for which you will be taken to have provided consent)
9. Limitation of Liability
You use our Sites and their content is at your own risk.We will take all reasonable steps to keep your personal information secure, but to the maximum extent permitted by law we exclude all liability for the consequences of any unauthorised access to your information. This includes (but is not limited to) loss or damage you or your clients might suffer because of any of the following, reliance on the completeness, accuracy, suitability or currency of the Sites (including third-party material and advertisements), irrespective of any verifying measures taken by us, as the material on the Sites is for general information and interest only, failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, virus or other harmful component, loss of data, communication line failure, unlawful third-party conduct, or theft, destruction, alteration or unauthorised access to records, accessing any sites or servers maintained by other organisations through links on the Sites or any communication from the Sites. Links are provided for the convenience of users of the Sites only and without responsibility for the content or operation of those sites (unless otherwise stated, linked sites and the services are not endorsed by us and your linking to any such site is at your own risk), the provision of credit card or other financial information, the failure to complete (or delay in completing) any transaction, or other loss or damage arising from any e-commerce transacted or attempted to be transacted on the Sites (if any), or defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct. We assume no responsibility for any loss of confidentiality or for the security of any information that you transmit to us electronically. We make no warranties or representations, express or implied, that material on the Sites does not infringe intellectual property rights of any person anywhere in the world.
10. Contacting Us
If you have any questions about this Privacy Policy, any privacy-related dealings with us or a possible breach of your privacy, or you would like further information about our information management practices, you can contact StuffOnHire Privacy Officer.